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Admin / 09 Mar 2017
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POWERFUL CERTIFICATION
FOR POWERFUL PEOPLE
Certification Training is our specialty. Courses are for certificate preparation purposes only. These courses are NOT associated with WIOA/WDP or any other State or Federal sponsored employment training.
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Course Introduction
This exciting and dynamic 3-day ITIL® Foundation Certification training course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL V3 intermediate level training courses.
1. None, although a familiarity with IT service delivery will be beneficial.
2. Complete at least 20 hours of personal study by reviewing the ITIL Lifecycle Suite of books
2. Complete at least 20 hours of personal study by reviewing the ITIL Lifecycle Suite of books
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators and anyone who uses IT services with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.
At the end of this course, you will be able to:
1. Identify the key principles and concepts of IT Service Management.
2. Identify the benefits of implementing ITIL in an organization.
3. Identify the Service Management processes and how they map to the Service Lifecycle.
4. Identify the basic concepts and definitions related to the Service Lifecycle.
5. Identify the activities and roles involved with the Service Lifecycle.
6. Identify the relationship of each component of the Service Lifecycle and how they map to other components.
7. Identify the factors that affect the effectiveness of the Service Lifecycle.
1. Identify the key principles and concepts of IT Service Management.
2. Identify the benefits of implementing ITIL in an organization.
3. Identify the Service Management processes and how they map to the Service Lifecycle.
4. Identify the basic concepts and definitions related to the Service Lifecycle.
5. Identify the activities and roles involved with the Service Lifecycle.
6. Identify the relationship of each component of the Service Lifecycle and how they map to other components.
7. Identify the factors that affect the effectiveness of the Service Lifecycle.
The ITIL Version 3 best practice is composed of five core disciplines:
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
ITIL Foundation Certification
Remedy Manager, Project Manager, Network Performance Technical Analyst
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